Managing Service Demand: A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations

A framework for managing demand

DOI:https://dx.doi.org/10.1787/9789264200821-6-en

This chapter outlines the phases and steps that a revenue body may take to assess the demand pressures on the revenue body’s services and how this aligns with the revenue body’s governance framework and compliance model.



Linking

Link to this publication:
Link to this publication with cover:
Link to this page:

Embedding

800
x
600
550
x
700
AUTO
SIZE
Custom:
Width:
Height: