Towards a highly skilled civil service

Building and managing a civil service with the right skills requires a new look at public employment and management policies and frameworks, and at how people are managed in civil service. This chapter looks at the results of a recent survey on civil service management and reform to identify current practices and promising innovations in public sector people management. This includes specific focus on tools and methods to understand and identify skills gaps in the civil service, and ways to fill these gaps through targeted recruitment by promoting strategic learning and development. This chapter also looks at ways to ensure a highly skilled public sector workforce finds a home in organisations which are ready to put those skills to use.