Rethinking the Provision of Public Services in Post-Conflict States

This chapter presents one alternative to traditional public service provision: the Independent Service Authority. After an exploration of the ‘inherited’ model that continues to be used in Africa, an argument is made for an innovative approach to improve the delivery of services. By outlining the advantages of this model and describing how it could be put into practice, this report aims to provide post-conflict and fragile states with a new method for service delivery.